In the field of Managed IT, there are unwritten rules which
are as important as the field itself. Such rules are justified with the message
that unlike non dependence on manpower of ever modernizing IT Industry, there
lies the strength which human beings have. It has been the inventions and
discoveries by mankind which have otherwise forced him out of jobs with better
alternatives being provided with the help of IT, be it Robots, automated
machinery, Use of computers in almost every sphere and lesser dependence on
error prone human beings. But still we are too far from the position which
would compel us to say that, no the human involvement is very much required in
all the spheres which I happened to mention above and even those which I did
not mention. We all know that technology supports everything or say almost
everything but what if there is overlapping and as we know that we are far from
Computers with usable human intelligence, so what we require to overlook all
the operations by sitting at remote stations are the trained professionals who
provide all the Technical Support.
This group of professionals is the high end ones with deeper
knowledge and expertise than the normally found small service providers
available in small towns. The reason is simple and practical one that while
serving this industry this group of professionals has the required level of
challenges to face, moreover they do not have to sit idle waiting for their
need to arise during lean periods or something of that sort. It is because the
service providers in Managed IT have a number of clients generally, so every
time there happens to be queries from one or the other because of the large
number of clients whom they have to cater to. Secondly because of their above
average qualifications, their cost to the hires is high which other small
operators cannot afford. And every single smaller business man can never afford
such specialists for every field. Thus emerges the demand of having these
Network Technicians work for managed IT service providers rather than normal
service and repair centers.
The managed IT is specially about IT and IT services because
of the internet and cloud computing which has revolutionized the world of this
industry. It is far more relevant to do provide the support for the IT sphere
of the working cycle of any unit. Be it a manufacturing or accounting. This
takes in to its ambit all those areas where ever the any data is stored in the
form of small entries in computers etc. Because it is the data which travels
through the internet and is readily available at both ends. The professionals who
work on this data are constantly seen by the client who overlooks its affects
on his areas of faults. The professionals who I refer to as Computer Network Technicians are always on the tenterhooks during the normal working cycle of
the clients’ businesses, though they are well supported by simpler alarm
systems which give them a wake up call during any such instances.
